FRESSNAPF extends full-service ICT contract with QSC AG
Cologne, November 27, 2014. FRESSNAPF Tiernahrungs GmbH, Krefeld, has extended its comprehensive IT and TC service contract with QSC AG for a further five years. The contract now runs to December 31, 2019, and has a volume of around € 13 million. With more than 1,300 stores across Europe and total sales of around € 1.56 billion (2013), FRESSNAPF Group is Europe's largest pet supply retailer and the third-largest worldwide.
FRESSNAPF already works with QSC as a one-stop provider of IT and TC services. These services comprise SAP operations, including SAP BI on HANA and SAP applications support. In addition, around 800 German stores are directly linked to the company headquarters in Krefeld with an MPLS-VPN from QSC AG. FRESSNAPF has now extended the ICT contract for a further period of 60 months.
The decision to extend was triggered above all by the flexible, partner-like relationship with QSC, comments Roland Vorderwülbecke, IT Director at FRESSNAPF: "QSC has proven to be a professional partner, one always able to react rapidly and uncomplicatedly to challenges in our day-to-day IT issues. We greatly appreciate this interaction on equal terms."
Henning Reinecke, a QSC Management Board member, stresses: "The smooth operation of all systems, especially ICT systems, is a crucial factor in any company's business performance. Reliability and stability are cornerstones for a long-term partnership. We are delighted by this renewed confirmation of the trust FRESSNAPF has placed in us. This makes us proud, but also motivates us to actively accompany the move towards omni-channel retail."
FRESSNAPF is also one of the first customers with which QSC has tested the SAP-HANA real-time database facilitating detailed analysis of POS data in a proof-of-concept environment. An extensive report about this can be found in QSC's blog at blog.qsc.de.
QSC: ICT solutions for small and mid-size enterprises
QSC AG offers small and mid-size enterprises one-stop shopping for an extensive range of ICT services: from telephony, data transfer, housing and hosting right through to IT outsourcing and IT consulting. As an SAP and Microsoft partner, QSC AG additionally possesses special expertise in the field of SAP and Microsoft implementation. Cloud services developed in house for a wide range of applications round out the portfolio. With its own cutting-edge network infrastructure, as well as TÜV- and ISO-certified data centers in Germany, QSC numbers among the leading SME providers of ICT services in Germany. The company offers both custom-tailored solutions for individual ICT needs as well as a modular product portfolio for smaller business customers and marketing partners. QSC employs a workforce of some 1,800 people and is included in the TecDAX.
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