QSC AG: Privacy Statement

QSC AG takes great effort to comply with privacy laws and provisions when handling personal data, particularly the German Telecommunications Act (TKG) and German Data Protection Act (BDSG). The following statement contains information from QSC AG on collecting, processing and storing personal data.

Collection of personal data

When you visit our websites, our internet server temporarily records the domain name or IP address of the enquiring computer and the access date, client file enquiry (file name and URL), the HTTP response code, the website from which our website was accessed and the number of bytes transferred for the connection. This information is collected for system security and statistical purposes and is also collected for real-time communication (chat, “Operating Service News Service” information report). Your IP address is encrypted and the individual user remains anonymous.

No more detailed data, such as (your) name, (your) address, telephone number or e-mail address is collected unless you provide such information voluntarily, e.g. in our live-chat offerings, when ordering products or services online or taking part in a survey or a competition. Personal data collected during a visit to our website is processed exclusively in accordance with the data protection requirements of the State of North Rhine-Westphalia. Traffic data is only collected, processed and used by QSC AG for the purposes and to the extent stipulated in the German Telecommunications Act (TKG).

Use and transfer of aforementioned personal data

We use your personal data solely for the purpose of technical website administration and to fulfil your wishes, orders or requests. Only if you have previously issued and not since revoked your consent do we also use this data for product-based surveys and marketing purposes, and then only to the extent necessary for each specific case. This data is not transferred to third parties, unless you have consented to such transfer or we are obliged by law to transfer such data to state bodies. In cases where we transfer data to our external service providers, we have taken technical, organisational and legal measures to ensure that due application is made of data protection requirements.

Contract data

For online orders, we process and use that data collected upon conclusion of the relevant contract and during the contractual term that is necessary for the mutual correct performance of the contract, as well as any data voluntarily disclosed (contract data). This data includes the respective form of address, surname and first name, address, date of birth, telephone number and/or e-mail addresses, payment handling data, revenue data – broken down into the services, products and tariffs used (without individual traffic and utilisation data) – and information about the products already used. Should you arrange for any co-users, then we also store their data.

Visits to QSC’s website

On our websites we offer you the opportunity to contact us and to submit questions about QSC AG and its products at any time. We then respond to these questions by e-mail or letter. You also have the option of requesting our regular newsletters. Personal data is only collected when you yourself provide such, such as when you register, use our contact forms, send an e-mail to us or submit enquiries or requests for materials. To address your wishes, we nevertheless have to store and use personal data, particularly your e-mail address. By submitting an enquiry you therefore simultaneously consent to the use of your personal data, particularly your e-mail address, to answer your enquiry. The data is only collected and used for the purpose to which you have consented. Please understand that we may on occasion require you to provide us with written or electronic confirmation of any consent previously only issued verbally. Such consent may be revoked at any time.

This website uses Piwik (de.piwik.org) and New Elements Ltd. (www.newelements.de) are used on this website, and during the use of our portals and live chats, to collect and save data for marketing and optimization purposes. We then create user profiles under pseudonyms from the data collected and saved. Cookies may be used for this purpose. Cookies are small text files stored locally in the cache on the website visitor's browser. They enable the website visitor's browser to be identified uniquely. We never use the data gathered with the above named technologies to record the personal identity of a visitor to our website or compile it with personal data on the bearer of the pseudonym unless that person gives us his/her permission. Any visitor to our website can object to this process of data collection and storage in Piwik's systems with immediate effect.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: tools.google.com/dlpage/gaoptout.

Find further information under tools.google.com/dlpage/gaoptout and https://support.google.com/analytics/answer/6004245?hl=en (basic information regarding Google Analytics and data privacy). This website uses the code „gat._anonymizeIp();“ in order to anonymize IP-addresses.

Revocation rights

You may at any time revoke your consent to the future use of your personal data. In this case, please address your request to:

QSC AG
Data Protection Officer
Mathias-Brüggen-Str. 55
50829 Cologne, Germany